Key Health *******ion

Terrible experience with Key Health.

At the end of last year, my father, a pensioner, was assisted by a Key Health consultant during his signup process. The consultant advised him not to disclose certain medical conditions from more than five years ago. Recently, my father had to undergo a procedure to remove kidney stones, but Key Health raised issues with covering the costs due to this non-disclosure.

Despite hundreds of calls and mounting frustration, Key Health claims the calls between my father and their consultant are now missing. Now, they want to cancel his membership altogether. This is particularly unfair as my father has been paying his medical aid for 38 years without missing a payment. Because of this, he now has to risk his life with a government hospital for a procedure to remove a stent that was placed during the kidney stones surgery.

It seems the call recordings only benefit the company and conveniently go "missing" when they could reveal errors on their part. Absolutely appalling.