Key ****!

This is what you can expect: At application stage: you will receive a very lengthy application document from the advisor via email. They do not explain or go through the document with you. When it comes to claim stage, they then decline claims stating that there were non-disclosures. You then send through all doctors' reports and evidence that there was nothing to disclose. They do not send any form of communication confirming that they have received it. You call multiple times, sometimes with the calls not even going through. When it does, then you have to go through the 10 minutes of first explaining to the agent on how to search their records to find the correspondence. All of that just to hear that they did not receive all the documents. Then you have to go back to your doctor to get the evidence that it was sent. By now, your doctor is joining the club of getting rightfully irate with you. You will spend about 6 months to and fro with the medical aid to get any sort of confirmation that they have everything they require to continue their "investigation". Meanwhile you have paid your debit orders on time PLUS having paid doctors bills as well as hospital bills out of your pocket.

And then to boot! On some random day, almost a year later, you get an email, stating that they are closing your membership due to non-disclosures. And the non-disclosure that they reference clearly shows that it was completely unrelated to the actual claims (a normal GP visit!).

This medical aid and their staff is filth! I hope that when companies hire, that they look if the potential hire ever worked here. And if they did, please do not hire them, we don't need such clueless, disgusting people working in other medical companies. Key Health, I hope you become non-existent soon!