KEHEALTH MEDICAL THE ABSOLUTE WORST

My daughter was admitted to hospital in September 2019, and the hospital submitted the claim to KEYHEALTH MEDICAL AID. We queried an invoice received from the hospital, and they communicated that they were waiting for authorisation from the medical aid. The medical aid refused to pay the claim by placing blame on the hospital saying, that the hospital did not provide the relevant documents, and the hospital says that the medical aid did not authorize the claim. So i have been paying these ******* KEYHEALTH MEDICAL every month, even though they never ever debited on the agreed date, however they say it was my responsibility to query with the hospital. Mind you i have been querying this with the hospital since last year, and their feedback was to wait for the medical aid. Now the medical aid refuses to pay saying that they never received any requests from the hospital and that the claim has gone stale. So again the consumer is held ransom to the complexities of the medical aid schemes, that they expect all consumers to know. Highly irate, even though i know that KEYHEALTH MEDICAL wont take this seriously. What a joke of a company.