CR
Charmaine R
1 reviews | Active since Jun 2011
12 Apr 2024, 03:11
Just a review on your client's reviews
I am not a member and I am greatful indeed. This rating is based on reading through over 200 bad service complaints after hearing from several people about the service given. 1. Mind boggling that only 18 of all your clients bothered to give your service a good review. 2. A serious note to make is that none of the 18 were actually recent reviews. 3. Did all those customer service agents leave and hence the terrible service given to people since? 4. Management must seriously look into this or people are going to start losing their lives and believe me Key health will become a service provider with more court cases than any other medical service provider!
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Key Health Medical Aid's replyOfficial
12 Apr 2024, 09:46Good day Charmaine,
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Each unhappy member’s case / scenario(s) is unique. Factors such as legislation / Scheme rules / limited benefits / non-disclosure of information on new application(s) can influence a negative comment on social media. Unfortunately, the individual case(s) / information cannot be discussed on social media.
Feel free to contact us if you have any further concerns: ***.
KeyHealth will no longer be engaging on the issue on Hellopeter.
Reference no: ***
KeyHealth will no longer be engaging on the issue on Hellopeter.
Reference no: ***
Kind regards
The KeyHealth team
Key Health Medical Aid's reply12 Apr 2024, 09:46
Official
Good day Charmaine,
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Each unhappy member’s case / scenario(s) is unique. Factors such as legislation / Scheme rules / limited benefits / non-disclosure of information on new application(s) can influence a negative comment on social media. Unfortunately, the individual case(s) / information cannot be discussed on social media.
Feel free to contact us if you have any further concerns: ***.
KeyHealth will no longer be engaging on the issue on Hellopeter.
Reference no: ***
KeyHealth will no longer be engaging on the issue on Hellopeter.
Reference no: ***
Kind regards
The KeyHealth team