Incorrect information

On the 2nd of April 2026 my wife submitted a claim, and on the 7th of April 2026 I followed-up on the status of the claim, and I was advised that the claim is sitting with their claims department and it will take between 7 to 12 working days to finalise the claim. Today when my wife was doing her follow-ups she's been told that the claims process takes 30 days, and she was not happy at all about that answer and she requested to speak to the supervisor who hang up the phone on her. I then called their customer service to verify that indeed they said 30 days and they confirmed it. I then told the consultant that I'm not happy at all because I was told about 7 to 12 days and requested to speak to the supervisor. She put me on hold and came back to tell that the supervisor is in a meeting and will call me back. Ref for the call : *** and he never came. I had to call looking for the supervisor to escalate my claim with claims department because I can't talk to them directly and I'm being told that the supervisor has left. Is this the type of service we should be happy about? I even left my contact details - ***