INCOMPETENCE AND LACK OF RESPECT

If there was a -5 star I'd give, cos that's what this company is about and IS. I'm beyond disappointed with your lack of service and urgency. I have spoken with THELMA Malete just now regarding the refund I have been asking for since November, to my dismay, noone in the whole company can rectify a mistake that you have made. Tomorrow will be the 4th month, asking for 1 and the same thing, I want the money paid out tonight, not any other time. Can you really treat your customers/patients with such disrespect, your lack of empathy shows incompetence. Have this resolved, TONIGHT, not any other time, I am tired of your excuses. Pay the money and that's it. You don't advise us of the development of the query, when you do call after I've called your ever busy call Centre, you only give me excuses. On the 9th November 2020, I paid my mom's contribution after you had threatened you'd suspend the services. Since then it's been hell to getting the refund, whenever I call I'm only told lies, since nothing you say ever happens. So refund, tonight, still, not a day later.