Horrific Service

<p>I app**** for the medical aid membership last month for the membership to commence from 1st October 2016. Today is the 6th and the debit order did not run from my account. I have provided the account number which need to be debited. I called the call centre number today (6th October 2016) at 16:14 (I spend 20 minutes on the call) and I spoke to Lesego Motang who told me that the debit order details were not loaded and I must pay cash otherwise my membership will be cancelled.</p> <p> </p> <p>I then asked the name of the person who she is reporting to which she advised that the name is Sandy Both. I then asked to speak to her, while I was holding Reeff Baloyi (very arrogant) came to the phone to ask me how can he help me. I then asked where is the person I asked to speak to he continued to be arrogant which I told him I don’t want to speak to him. He handed the phone back to Lesego who she knows nothing about the company not even Sandy’s manager. She kept on insisting that the manager will call me tomorrow after I explained several times that I want this matter to be resolved today.</p> <p> </p> <p>Why was the debit order not loaded?</p> <p>If I didn’t call when were you going to tell me?</p> <p>Should I be the one calling or should you be doing your job to avoid this kind of incidents and customer inconvenience?</p> <p>How come you have staff members who knows nothing about that company?</p> <p>Why was I told arrogantly that my membership will be cancelled if I don’t pay?</p> <p>Do you think that the way my query was handled by the call center is appropriate?</p> <p>Should I continue with this membership and why?</p> <p>Who will pay for my telephone cost for reminding you to do your jobs?</p> <p> </p> <p> </p>