Highly disappointed

My name is Beauty Mantengele a spouse dependant on my husband's medical aid I called in yesterday 04/03/2021. Requesting for something simple as a statement to be sent to me so that I sort out our medical bills as my husband is fairly I'll and was treated with disrespect from the consultant who advised they were doing their job. I answered the security questions and after was told she couldn't assist me As She Still Needed To Speak To My Husband Of Whom I Clearly Advised Was ill Which angered Him Because I've Been Calling In Every Week With No Issues Until Today. During this hard time the medical aid should be with us not against us and making it difficult for us there were so many claims that were processed incorrectly of which i had to call in to sort out as it is our hospital bill is not settled because im told a letter of motivation has to be written by a case manager but no one from the medic aid is offering to call the case manager to ask for the outstanding requirments so we can be at ease and have our medical bill settled. Things have been tough on us everytime I call I'm told a different story as I write not even his home oxygen has been paid something he needs desperately and keeping him alive. We never misuse our medical aid as you can see we have never even slept in hospital for more then 20-30 years We are elderly people who are barely making it financially I spent hours on a simple call that could've taken max 5 minutes I'm highly disappointed. I'm going to ask my daughter to take this further preferably social media because it's clear to us that you people don't care what happens to us as long as you get your monthly premium, and I feel other people need to know about this before they even consider taking up a medical aid with you.