SM
Shaun M
1 reviews | Active since Mar 2025
15 May 2025, 19:41
From Excellent to Terrible Service
I am writing another review in order to get feedback or a call from Keyhealth.
I queried 2 months ago why I received someone else's membership card via post. My question was, if I have this person's medical card who has mine. I received an email as an apology but not a single call as to what steps will be put in place to collect or investigate further.
Secondly, I terminated my medical aid effective 1st of March hoping that the savings due to me would be paid after receiving 3 statements that states payment will reflect in my account in 7 working days. Three months down and I'm still waiting.
Maybe now, I will get a call from Keyhealth?
Helpful (0)
Replies (2)0
Replies (2)
Key Health Medical Aid's replyOfficial
16 May 2025, 08:54Dear Shaun M
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in-contact soon.
Your reference: wf_***
Sincerely,
The KeyHealth Team
Key Health Medical Aid's reply16 May 2025, 08:54
Official
Dear Shaun M
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in-contact soon.
Your reference: wf_***
Sincerely,
The KeyHealth Team
Key Health Medical Aid's replyOfficial
20 May 2025, 13:10Dear Shaun M
We refer to the email feedback provided to you on 2025/05/16.
KeyHealth will no longer be engaging on the issue on Hellopeter.
or any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely,
We refer to the email feedback provided to you on 2025/05/16.
KeyHealth will no longer be engaging on the issue on Hellopeter.
or any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply20 May 2025, 13:10
Official
Dear Shaun M
We refer to the email feedback provided to you on 2025/05/16.
KeyHealth will no longer be engaging on the issue on Hellopeter.
or any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely,
We refer to the email feedback provided to you on 2025/05/16.
KeyHealth will no longer be engaging on the issue on Hellopeter.
or any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely,
The KeyHealth team