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Bianca N

1 reviews | Active since Nov 2014

27 Sept 2022, 11:08

For full disclosure

My Aunt was diagnosed with Cancer in September 2022. This after joining Key Health in May 2022. When requesting authorisation for a surgery that would potentially save her life, her claim was not only rejected, but her membership was altogether terminated by this scheme. Somehow a loophole was found from a Dr. who had absolutely nothing to do with her diagnosis. They have now claimed non-disclosure and have terminated her membership. You have to ask yourself what kind of health insurance would question the motive of a 65 year old woman who is barely able to understand their correspondence and highfalutin English. Perhaps this is the way their business model is built- to take on membership of individuals they don't foresee as having any risk, and then terminating the relationship at the first sign of it. 10/10 would not recommend Key Health

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Replies (1)
Key Health Medical Aid
Key Health Medical Aid's reply27 Sept 2022, 11:50
Official
Dear Bianca N,

We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. Please note that there has been communication with your Aunt and non disclosure department. Based on the information received, decision was taken and your Aunt was notified of the outcome.

Sincerely, 
The KeyHealth Team