False advertising by Key Health Medical Aid

Key Health Medical Aid does false adverti*****t. I went for a Mammogram in January 2024 under their Health Booster benefit which they claim is available to female members. But to this day they have not paid the Radiologist bill and I am now getting calls from debt collectors threatening to blacklist me for a medical bill that was supposed to have been cocerd by my medical aid Key Health, for membership number ***7. Why then does Key Health Medical Aid not pay me back the monthly subscriptions I was paying to them for all the months I was with them if I did not qualify to be a member of the medical aid?