KS
Khethiwe S
1 reviews | Active since Nov 2023
13 Apr 2026, 19:40
Failed to pay my medication
I switch from. Samwu to keyhealth I regret they way the treat me they failed to teach their advisors honestly and integrity as from last year November I can't get my medication they lie to me and they fail me everyday is new story but they are deducting money from my husband and worse the advisors keep on lying the medication cost R1500 since I switch I never took medication I must pay my own money while we are contributing every month Please refund all my money am tired now of this
Helpful (0)
Replies (5)0
Replies (5)
Key Health Medical Aid's replyOfficial
14 Apr 2026, 06:33Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply14 Apr 2026, 06:33
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
14 Apr 2026, 06:34Dear Khethiwe S,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply14 Apr 2026, 06:34
Official
Dear Khethiwe S,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
14 Apr 2026, 13:04Dear Khethiwe S,
Thank you for taking my call.
Thank you for taking my call.
Kindly refer to the feedback e-mailed to you today, 2026/04/14.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply14 Apr 2026, 13:04
Official
Dear Khethiwe S,
Thank you for taking my call.
Thank you for taking my call.
Kindly refer to the feedback e-mailed to you today, 2026/04/14.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
KS
Khethiwe S's updateReviewer Update
28 Apr 2026, 10:28I am still waiting for my refund and other medications I didn't recieve at clicks I can't run around call my medical aid asked information from them I need all what I was receiving from previous medical aid assoblief
KS
Khethiwe S's update28 Apr 2026, 10:28
Reviewer Update
I am still waiting for my refund and other medications I didn't recieve at clicks I can't run around call my medical aid asked information from them I need all what I was receiving from previous medical aid assoblief
Key Health Medical Aid's replyOfficial
28 Apr 2026, 10:42Dear Khethiwe S,
Kindly refer to the feedback e-mailed to you on, 2026/04/21, to date I have received no response.
Please respond on the e-mail sent.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply28 Apr 2026, 10:42
Official
Dear Khethiwe S,
Kindly refer to the feedback e-mailed to you on, 2026/04/21, to date I have received no response.
Please respond on the e-mail sent.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team