Extremely disappointed with the service from this broker and the handling of my medical aid cancellation

I am extremely disappointed with the way my medical aid application and cancellation request have been handled.

I specifically told the broker before the cover started that I did not want to proceed with this medical aid and that I wanted to move to Discovery. The broker assured me that I should not worry and that he would sort it out. I think he forgot about it and I followed up with him about 3 times , I trusted that he would action my instruction. Unfortunately this cover went ahead, despite my clear instruction that I did not want it. Since then, I have repeatedly followed up to have the medical aid cancelled. This has now been going on for almost a month and I’m told I need to pay for it, Every week I receive another call telling me that the cancellation will be processed, yet nothing actually happens. Last week, I was told that the cover will be treated as ‘ never started ‘ and that the matter would be escalated so that the cancellation could be actioned. I was therefore expecting this matter to finally be resolved. This morning , however, I received yet another call telling me to explain why I need to cancel the cover why am I still on explaining this weeks later ?

What is particularly frustrating is that the broker has been fully aware from the beginning that I never wanted this cover to proceed. I will not be paying for something I don’t want I asked to be moved to discovery and I told the broker I never want to deal with him as I’ve had to be the one that reminds him of this request yes I do understand that he is busy but this is affecting me now.

I’m only receiving the cancellation email/ letter now literally now for what I don’t know because I was not covered! I did not pay. And I said I will not be paying for this. So what do you mean I was covered and I must pay.