EMPTY PROMISES AT POINT OF SALES

At point of sales I deliberately asked if my medication will be covered by chronic, provided you with a list, "Yes those will be covered" and did exactly what was instructed to get chronic medication registered.

4 Months later still can not claim chronic medication. Every time I phone in they say my Dr need to submit forms, which she has. Every time I get to fetch my medication you have some bull**** story being sent back to the pharmacists. I end up calling again just to find out that more documentation is needed. My dr sent those through as well. Now 4 months later, NOT ONCE HAVE YOU DONE YOUR JOB to even once lift your poor hard working fingers to dial my number and inform me of things, not once sent and email. Suppose you might break a nail if you do this right?

Now, phoning again to inquire I am told I can send documents through my self as well. (Documents my dr already sent you) But previously I was told only the dr can every time I phone you.

Then inquiring about my medication I am told that the medication for the abdominal area is not covered on chronic. I DELIBERATELY ASKED THIS AT POINT OF SALES!!! And all you say is yes yes yes for everything but when you need to put your words to action its "NO NO NO, upgrade plan neh"

Same situation with my wife and kids "Pre existing will be on 12 month waiting period for treatment, but chronic medication will be covered". Guess what...

I will now pay cash for my chronic medication, AND I WILL DEDUCT IT FROM MY PREMIUM or just leave the medication all together, If you cant honor your promises made at point of sales then I guess me honoring our contract can also be placed on hold right?

FIY, if I cant afford my chronic i guess you'll have to keep coughing for my admissions.