EL
Erin Leonard-Shine
1 reviews | Active since Jan 2021
07 May 2025, 10:09
Don't waste your time, money or energy.
********** - No clear instructions around dental claims. I've been ignored for the past 5 months. They keep pushing the issue back to Denis (3rd party who deal with dentistry claims) but it's their issue to address. Denis can't do anything without the necessary information. Seemingly no way to pull this information from the member's portal. This is around R6k worth of dentist work!!!! Completely regret joining this medical aid.
Helpful (0)
Replies (3)0
Replies (3)
Key Health Medical Aid's replyOfficial
07 May 2025, 11:12Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply07 May 2025, 11:12
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
07 May 2025, 11:15Dear Erin L
We regret to hear about your negative experience.
Please be assured that your comment will be thoroughly investigated, and we will respond to you promptly.
Your reference is: wf_***
Sincerely,
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply07 May 2025, 11:15
Official
Dear Erin L
We regret to hear about your negative experience.
Please be assured that your comment will be thoroughly investigated, and we will respond to you promptly.
Your reference is: wf_***
Sincerely,
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
12 May 2025, 12:04Dear Erin L
We refer to the feedback received from DENIS, confirming that your query has been addressed.
Please refer to the email sent to you on 2025/05/08.
It is important to note that all future dental claims may be sent to ***.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely,
We refer to the feedback received from DENIS, confirming that your query has been addressed.
Please refer to the email sent to you on 2025/05/08.
It is important to note that all future dental claims may be sent to ***.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply12 May 2025, 12:04
Official
Dear Erin L
We refer to the feedback received from DENIS, confirming that your query has been addressed.
Please refer to the email sent to you on 2025/05/08.
It is important to note that all future dental claims may be sent to ***.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely,
We refer to the feedback received from DENIS, confirming that your query has been addressed.
Please refer to the email sent to you on 2025/05/08.
It is important to note that all future dental claims may be sent to ***.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely,
The KeyHealth team