MB
Magda B
1 reviews | Active since Feb 2021
12 Aug 2024, 09:30
Don't ever join KeyHealth Medical Aid
I have never regretting anything more than joining KeyHealth. Please do not belief anything they print on the brochure. 1. It is not printed that they will not pay an Educational Psychologist. This same Psychologist helped me through PTSD. They now say it is in the scheme rules. 2. They tell you you have optical benefits but when you want to use it they tell you it is linked with your day to day benefits. 3. Do you read the brochure or scheme rules? They deliberately leave pertinent information from the brochure and use abbreviations. PLEASE DO NOT MAKE THE SAME MISTAKE I MADE BY JOINING THEM
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Replies (3)
Key Health Medical Aid's replyOfficial
12 Aug 2024, 10:41Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply12 Aug 2024, 10:41
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
12 Aug 2024, 10:48Dear Magda B
We regret to hear about your negative experience.
The comment will be investigated, and we will respond back to you.
Your reference is wf_***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply12 Aug 2024, 10:48
Official
Dear Magda B
We regret to hear about your negative experience.
The comment will be investigated, and we will respond back to you.
Your reference is wf_***
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
14 Aug 2024, 12:53Dear Magda B
With reference to your comment, point 1. we confirm the matter was previously address and concluded with the CMS ruling.
Kindly refer to a copy of the ruling, sent to you on 2024/08/06.
With reference to your comment, point 1. we confirm the matter was previously address and concluded with the CMS ruling.
Kindly refer to a copy of the ruling, sent to you on 2024/08/06.
Further to your comment regarding the Optical benefit we confirm that comprehensive feedback was sent to your email address on record.
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply14 Aug 2024, 12:53
Official
Dear Magda B
With reference to your comment, point 1. we confirm the matter was previously address and concluded with the CMS ruling.
Kindly refer to a copy of the ruling, sent to you on 2024/08/06.
With reference to your comment, point 1. we confirm the matter was previously address and concluded with the CMS ruling.
Kindly refer to a copy of the ruling, sent to you on 2024/08/06.
Further to your comment regarding the Optical benefit we confirm that comprehensive feedback was sent to your email address on record.
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team