tR
tanya R
1 reviews | Active since Aug 2022
29 Aug 2023, 15:04
don't even deserve a star at all
please think twice joining this medical aid I pay R5400pm and when it came to admission I had to wait 21 Days for admission nr. after I had to email them and live chat with them every day. i am cancelling with out notice as I will take my changes with government hospitals as there you get help with key health you get help after 21 days. so every time for 12 month you will wait and get no help from ER or admission.
Helpful (0)
Replies (7)0
Replies (7)
Key Health Medical Aid's replyOfficial
29 Aug 2023, 15:07Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply29 Aug 2023, 15:07
Official
Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
29 Aug 2023, 16:06Dear Tanya R,
Your Hellopeter comment refers.
We will come in contact with you tomorrow during office hours.
Sincerely,
The KeyHealth team
Your Hellopeter comment refers.
We will come in contact with you tomorrow during office hours.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply29 Aug 2023, 16:06
Official
Dear Tanya R,
Your Hellopeter comment refers.
We will come in contact with you tomorrow during office hours.
Sincerely,
The KeyHealth team
Your Hellopeter comment refers.
We will come in contact with you tomorrow during office hours.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
29 Aug 2023, 16:09Dear Tanya R,
We acknowledge your comment submitted on Hellopeter.
We acknowledge your comment submitted on Hellopeter.
We will contact you tomorrow during office hours.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply29 Aug 2023, 16:09
Official
Dear Tanya R,
We acknowledge your comment submitted on Hellopeter.
We acknowledge your comment submitted on Hellopeter.
We will contact you tomorrow during office hours.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
30 Aug 2023, 14:09Dear Tanya R,
Thank you for allowing the time to review the comment.
As discussed with you during our telephonic conversation today, you should receive feedback response by the end of the day.
Thank you for allowing the time to review the comment.
As discussed with you during our telephonic conversation today, you should receive feedback response by the end of the day.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply30 Aug 2023, 14:09
Official
Dear Tanya R,
Thank you for allowing the time to review the comment.
As discussed with you during our telephonic conversation today, you should receive feedback response by the end of the day.
Thank you for allowing the time to review the comment.
As discussed with you during our telephonic conversation today, you should receive feedback response by the end of the day.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
30 Aug 2023, 18:01Dear Tanya R,
Unfortunately, did we not receive final feedback today as expected.
We will contact you tomorrow.
Unfortunately, did we not receive final feedback today as expected.
We will contact you tomorrow.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply30 Aug 2023, 18:01
Official
Dear Tanya R,
Unfortunately, did we not receive final feedback today as expected.
We will contact you tomorrow.
Unfortunately, did we not receive final feedback today as expected.
We will contact you tomorrow.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
31 Aug 2023, 16:56Dear Tanya R,
I received confirmation from our clinical department that the NDC has been finalized, you will receive feedback response tomorrow morning by 09h00.
Sincerely,
I received confirmation from our clinical department that the NDC has been finalized, you will receive feedback response tomorrow morning by 09h00.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply31 Aug 2023, 16:56
Official
Dear Tanya R,
I received confirmation from our clinical department that the NDC has been finalized, you will receive feedback response tomorrow morning by 09h00.
Sincerely,
I received confirmation from our clinical department that the NDC has been finalized, you will receive feedback response tomorrow morning by 09h00.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
04 Sept 2023, 08:19Dear Tanya R,
I received confirmation from our clinical department that the communicated to you via e-mail, on the outcome of the NDC (non-disclosure).
Although the outcome of the NDC was not in your favor, we would like to thank you for allowing us the time to finalize the NDC.
Should you wish to appeal this, you are welcome to lodge an enquiry to the Council for Medical Schemes at ***
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
I received confirmation from our clinical department that the communicated to you via e-mail, on the outcome of the NDC (non-disclosure).
Although the outcome of the NDC was not in your favor, we would like to thank you for allowing us the time to finalize the NDC.
Should you wish to appeal this, you are welcome to lodge an enquiry to the Council for Medical Schemes at ***
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply04 Sept 2023, 08:19
Official
Dear Tanya R,
I received confirmation from our clinical department that the communicated to you via e-mail, on the outcome of the NDC (non-disclosure).
Although the outcome of the NDC was not in your favor, we would like to thank you for allowing us the time to finalize the NDC.
Should you wish to appeal this, you are welcome to lodge an enquiry to the Council for Medical Schemes at ***
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
I received confirmation from our clinical department that the communicated to you via e-mail, on the outcome of the NDC (non-disclosure).
Although the outcome of the NDC was not in your favor, we would like to thank you for allowing us the time to finalize the NDC.
Should you wish to appeal this, you are welcome to lodge an enquiry to the Council for Medical Schemes at ***
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
Sincerely,
The KeyHealth team