NW
Nicyta W

1 reviews | Active since Jan 2018

24 Mar 2026, 11:04

DO NOT USE KEYHEALTH!!!!!!

If I could give no stars I would, absolutely pathetic. I was admitted into hospital and my authorization was denied due to non disclose, this was in end of January we are now in March they have completely blocked my medical aid not even my dependants can use it yet they take my debit order every month, you call you email and all you get is we have escalated it and thats it i am still waiting for a manger to call and yet nothing

0
Replies (3)
Key Health Medical Aid
Key Health Medical Aid's reply24 Mar 2026, 11:27
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/ 

Key Health Medical Aid
Key Health Medical Aid's reply24 Mar 2026, 11:28
Official
Dear Nicyta W,

We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.

We will be in contact soon.

Your reference:  wf_***.

Sincerely,
The KeyHealth team
Key Health Medical Aid
Key Health Medical Aid's reply24 Mar 2026, 14:00
Official
Dear Nicyta W,

Kindly refer to the feedback e-mailed to you earlier today, 2026/03/24. 

KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.

For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***

Sincerely,

The KeyHealth team