Disappointment in Key Health

I am member from November 2020 and according to the rules i was given was, that i was not allowed to claim within the 3 months waiting period. My waiting period have past since and now i have an emergency procedure booked which according to the medical is not allowed. According to them i am under supervision of faulty claims and misuse of medical aids. It is not my fault that i had to switch medical aids if they decide to merge with one another.

I really feel that this is ******** of a medical aid to treat someone, if they are almost paying R 6,000.00 a month for one person. It is not my fault that i have medical conditions and using medication for treating it.

I thought that the medical aid is good, but my thoughts was wrong as i will never suggest any one to this medical aid.