Disappointed clients

We have been with Keyhealth for 8 years During lock down my husband had no income cause he was self employed and I could not afford to pay the medical aid on my own. So we contacted them for a cheaper option cause we need our meds but they said no. My husband and I are both chronic pasients and I am a cancer survivor. Now that we back on track Keyhealth wants to put us on a 12month waiting period. I am so disgusted by them and very disappointed as we were loyal clients and always paid the medical aid. And the situation we were in nobody asked for