Digusted

KeyHealth has proven to be a nightmare of a medical aid. My father was rushed to the hospital due to severe back pain. Despite undergoing physiotherapy and consulting multiple doctors for pain treatment, nothing provided relief. He was referred to a specialist, but the severity of his condition left no time for further delays.

Upon admission, he was informed that an MRI scan was required before they would even consider covering the cost of his stay. The scan was performed as requested, only for us to be told that he would be liable for the cost because the scan wasn’t submitted before they closed at 6 PM. At this point, my patience is wearing thin. He was forced to sign a liability waiver for the MRI cost, and they initially refused to admit him. After hours of battling, they finally allowed him to stay, stating that the case manager would resolve the issue.

Eventually, he was admitted to the hospital, but then KeyHealth refused to pay the admission fee, leaving him liable for the cost of nearly R12,000.

The following morning, doctors conducted more tests without any explanation. The case manager eventually secured payment for the MRI, but since the condition was not deemed "conservative" enough, they refused to cover the operation he so desperately needed.

It is beyond frustrating that after paying a substantial amount of money to a private sector organization, trusting them to provide care, this is the service we receive after being loyal members for 41 years. He was forced to be discharged from the hospital, despite being unable to walk and in excruciating pain.

The most infuriating part is that, according to their "policy," he was required to see a biokineticist first, then a physiothe******, just to be referred to a specialist for the help he needs. What a joke! How can you be so inhumane as to discharge a long-term member who is in such severe pain? Does he need to be paralyzed before his case is considered "conservative" enough?

KeyHealth, you are a disgrace of a medical aid. I went through hell when I was a member, and I will personally ensure that no loved one of mine falls for the ********* practices of your organization. You are nothing more than a pyramid scheme.

I expect you to rectify this situation immediately. I will be waiting for your call.