1 reviews | Active since Sept 2018
Claims Useless
I am so disappointed in Keyhealth. I submitted a claim a month ago, but no correspondence from keyhealth- I needed to follow up the whole time, just to find out that they didn't receive the document with the ICD Code, however, i did submit this on their "mobile app"- and via email, from the first time i submitted my claim. Keyhealth has failed again after a week of resubmitting these documents for the 3rd time- with any correspondence or feedback or payment to my claim. I submitted the claim in September, next week is November- and no correspondence from keyhealth.
Next year il definitely have to check for another Medical aid- i don't even want to think how it would be if I'm admitted to the hospital - to battle like this for a claim.
We investigate your comment and respond soon.
We investigate your comment and respond soon.
KeyHealth cannot do any payments on receipts only, we will require detailed accounts to be processed.
We called the doctors rooms; they will forward the detailed account to KeyHealth to be processed.
KeyHealth cannot do any payments on receipts only, we will require detailed accounts to be processed.
We called the doctors rooms; they will forward the detailed account to KeyHealth to be processed.
The doctor's rooms provided us with the detailed account, we attached a copy in the e-mail feedback for your information. The account has been referred to the claims department to process.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information has been provided to you.
For any other enquiries, please refer your e-mail to *** or you may call us on *** or you may connect with us on the live chats on www.keyhealthmedical.co.za.
The doctor's rooms provided us with the detailed account, we attached a copy in the e-mail feedback for your information. The account has been referred to the claims department to process.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information has been provided to you.
For any other enquiries, please refer your e-mail to *** or you may call us on *** or you may connect with us on the live chats on www.keyhealthmedical.co.za.