1 reviews | Active since Aug 2019
Chronic Medication request
So disgusted in Key health. I app**** for 2 x chronic medication requests.
As per usual they don't inform the client of the outcome. Only when the client phones.
I had a partial Thyroidectomy due to a nodule growth of 6cm on the left side. App**** for Chronic medication for the underactive thyroid. Just to hear that Key health doesn't believe it was removed. SINCE WHEN CHECK YOUR RECORDS FOR HOSPITALATION END OF OCTOBER 2024!!! YOU PAID FOR THE OPERATION STILL!!!!!! Do you want the prove of the cut on my neck. it's about 6cm long???????
Second request for chronic medication. Tachycardia - no outcome my emails were left up in the air for 3 weeks!!!!! but it's not approved because the medication provided by the doctor is not chronic medication. I attached the Holter report as prove that there is a problem. Yet Key Health don't inform clients???
Please sent Portia in the Chronic department on a Customer Service course or please send her to me I will help her get the training she clearly lacks
We regret to hear about your negative experience.
Please be assured that your comment will be thoroughly investigated, and we will respond to you promptly.
Your reference is: wf_***
Sincerely,
The KeyHealth Team
We regret to hear about your negative experience.
Please be assured that your comment will be thoroughly investigated, and we will respond to you promptly.
Your reference is: wf_***
Sincerely,
The KeyHealth Team
We acknowledge your comment and confirm that we have received feedback from Medikredit, our third-party administrator responsible for managing chronic benefits on behalf of KeyHealth.
Kindly refer to the confirmation emailed to you on 2025/04/30.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely, The KeyHealth team
We acknowledge your comment and confirm that we have received feedback from Medikredit, our third-party administrator responsible for managing chronic benefits on behalf of KeyHealth.
Kindly refer to the confirmation emailed to you on 2025/04/30.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership, or call Client Services on Tel: ***
Sincerely, The KeyHealth team