Beware of Keyhealth Medical Aid

I have been on this scheme for many years. My monthly payments exceed R1 100. Due to a unidentified health problem my expenses were high this year. I have already spent thousands of rands f M own because this medcal aid finds the most obscure reasons to not to add payments to the self-funding gap e.g. the pharmacy issued a sealed 100 ml bottle of atrax and not 60 ml. The expected the pharmacy to open the sealed 100 ml bottle and pour 60 ml in another bottle. I tried various e-mails and phone messages which was never returned to obtain approval for a biopsy with no success. Eventually only a part of the biopsy was approved after may effort but the analysis of the biopsy was not approved! Don't try to phone the offices. Nobody answer. You have to leave a message so that they can phone back. Which never happens.