LW
Louis W
1 reviews | Active since Mar 2018
08 May 2023, 18:25
Bad service from Keyhealth Medical Scheme
I try to get my membership at Keyhealth cancelled.
I sent them an email on 20 April to notify Keyhealth to cancel my membership. On 24 and 28 April as well as 5 May I have phoned them to find out how far they are with the process of cancellation. Note, I have to phone Keyhealth, NO response from them. !!!!!!!!!!!!!! Every time I have phoned I heard the same story " They are busy with the process". Oh please, how long does it take just to cancel somebody's membership and supply me with a proof of membership?
I am extremely disappointed in Keyhealth's customer service. Up to today, NO. I repeat, NO response from them !!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (2)
Key Health Medical Aid's replyOfficial
09 May 2023, 08:15Dear Louis V
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond to you soon.
We will investigate the comment and respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply09 May 2023, 08:15
Official
Dear Louis V
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond to you soon.
We will investigate the comment and respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
09 May 2023, 15:24Dear Louis V
Kindly accept our apology for the delay in response.
It should be noted, all terminations of membership go through a retention process by the Scheme before we apply the termination.
In terms of the Scheme rules, a termination of membership will be app**** when the Scheme receives 1 (one) calendar month notice of cancellation, from the Principal Member. The request to terminate your membership has been app****, the termination was actioned for end of May 2023.
A membership certificate was sent to you, today.
For any further enquiries you may call *** or you may use our chat option on www.keyhealthmedical.co.za.
Sincerely,
A membership certificate was sent to you, today.
For any further enquiries you may call *** or you may use our chat option on www.keyhealthmedical.co.za.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply09 May 2023, 15:24
Official
Dear Louis V
Kindly accept our apology for the delay in response.
It should be noted, all terminations of membership go through a retention process by the Scheme before we apply the termination.
In terms of the Scheme rules, a termination of membership will be app**** when the Scheme receives 1 (one) calendar month notice of cancellation, from the Principal Member. The request to terminate your membership has been app****, the termination was actioned for end of May 2023.
A membership certificate was sent to you, today.
For any further enquiries you may call *** or you may use our chat option on www.keyhealthmedical.co.za.
Sincerely,
A membership certificate was sent to you, today.
For any further enquiries you may call *** or you may use our chat option on www.keyhealthmedical.co.za.
Sincerely,
The KeyHealth team