Absolutely pathetic service - Same story everytime I phone in!!! Very disappointed member.

I was looking into it to become a member of Keyhealth once again, as I was very happy with them previously, but I have been struggling to get service from them for the past week already. Everytime I call, everyone tells me that my application is at new business department. It was then escalated to management and apparently they were supposed to call me to give feedback, but what a lie, up until now I have received no feedback. What can absolutely be the problem that it can take ages to be approved just to become a member of this medical aid? I would at least think that because I was previously a member, they would be gladly happy to have me back, but I guess that it not the case. Absolutely pathetic service from them this time around. Yesterday I called again and same old story again. Why am I getting such terrible service? I would think that you would want to look after your members, but I guess I am wrong. Absolutely disgusted and very unhappy with their service this time. It makes me think what kind of service I will then receive when I need them and I am a member... Also very disgusted with the fact that everytime I call in to enquire about my application and I request to speak to someone in Afrikaans, nobody is available. I am very, very disappointed and did not expect this kind of service from Keyhealth. What a terrible experience. I need to call in every second day for feedback...