TR
Tershia R

1 reviews | Active since Jan 2025

17 Jan 2025, 08:13

A non responsive medical scheme.

I would not recommend this medical aid to anyone. Their client services are pathetic, you are unable to get a hold of them for authorizations, you do not get responses to the emails you send continuously. It is an absolute nightmare and quiet frankly coming from the medical field I will not be recommending this scheme to any of my colleagues or friends. I think keyhealth is definitely not client focused and dedicated to their customer needs.

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Replies (3)
Key Health Medical Aid
Key Health Medical Aid's reply17 Jan 2025, 08:55
Official
 
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/ 




Key Health Medical Aid
Key Health Medical Aid's reply17 Jan 2025, 09:15
Official
Dear Tershia R,
 
We regret to hear about your negative experience.
The comment will be investigated, and we will respond back to you. 
 
Your reference is:   wf_***
Sincerely, 
The KeyHealth team 
Key Health Medical Aid
Key Health Medical Aid's reply17 Jan 2025, 12:49
Official
Dear Tershia R,

The Scheme provided feedback via email. 
Please be so kind to respond with more information to assist us in the investigation of your comment.

KeyHealth will no longer be engaging on the issue on Hellopeter.

Sincerely, 
The KeyHealth team