A faceless company with no empathy for old people.

Last year my dad passed away aged 92. During this time of mourning and covid restrictions, my 87-year-old mom forgot to pay the medical aid contributions as they were previously done via stop order on my dad's banking account. his account was closed after his passing. Key health stopped her membership with these words in an e mail, ''we accept your resignation from the fund'' ????? all efforts from my side to speak to a member of management were in vain as you only get to the call centre and thats where the buck stops. Key health seems to be a faceless company with no empathy at all - specially frail old people. they were members since 1986.