CA
Calla A
1 reviews | Active since Feb 2021
21 Nov 2024, 07:48
****
Should be called keyhealth medical ****s, we have paid them over 2800 pm for almost a year, just for there nda department to decline my wifes pregnancy bed, just because her first language is not English and she did not understand a question that wasn't explained to her. The worst thing is the nda took 3 months to investigate, we still needed to pay so they told us and then boom! you get a mail stating your claim has been rejected and your aid has been stopped.
Helpful (0)
Replies (3)0
Replies (3)
Key Health Medical Aid's replyOfficial
21 Nov 2024, 12:24Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply21 Nov 2024, 12:24
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
22 Nov 2024, 17:48Dear Calla A,
We acknowledge receipt of your Hellopeter comment.
Your comment was referred to our Clinical department (NDC) for feedback.
The comment will be investigated, and we will respond back to you.
Your reference is: wf_***
We acknowledge receipt of your Hellopeter comment.
Your comment was referred to our Clinical department (NDC) for feedback.
The comment will be investigated, and we will respond back to you.
Your reference is: wf_***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply22 Nov 2024, 17:48
Official
Dear Calla A,
We acknowledge receipt of your Hellopeter comment.
Your comment was referred to our Clinical department (NDC) for feedback.
The comment will be investigated, and we will respond back to you.
Your reference is: wf_***
We acknowledge receipt of your Hellopeter comment.
Your comment was referred to our Clinical department (NDC) for feedback.
The comment will be investigated, and we will respond back to you.
Your reference is: wf_***
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
25 Nov 2024, 12:20Dear Calla A,
We confirm your comment was referred to our Clinical department (NDC).
The Scheme provided detailed feedback to you in writing regarding the non-disclosure investigation and the outcome thereof on 2024/11/20, which has been resend. Whilst we do understand the feelings when your expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes
We confirm your comment was referred to our Clinical department (NDC).
The Scheme provided detailed feedback to you in writing regarding the non-disclosure investigation and the outcome thereof on 2024/11/20, which has been resend. Whilst we do understand the feelings when your expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require client services/preauth/membership or call Client Services on Tel: ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply25 Nov 2024, 12:20
Official
Dear Calla A,
We confirm your comment was referred to our Clinical department (NDC).
The Scheme provided detailed feedback to you in writing regarding the non-disclosure investigation and the outcome thereof on 2024/11/20, which has been resend. Whilst we do understand the feelings when your expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes
We confirm your comment was referred to our Clinical department (NDC).
The Scheme provided detailed feedback to you in writing regarding the non-disclosure investigation and the outcome thereof on 2024/11/20, which has been resend. Whilst we do understand the feelings when your expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require client services/preauth/membership or call Client Services on Tel: ***.
Sincerely,
The KeyHealth team