1/5 — Extremely Disappointing Service

My experience with Medical Scene KeyHealth has been incredibly frustrating. We have been trying to resolve a private-room claim for over four months, even though the admission approval clearly stated that a private room was covered. Despite sending emails week after week, we still have not received reimbur*****t. Every single claim feels like a battle, no matter how straightforward it should be.

Communication is another major issue. Most responses come from an automated system that doesn’t reply to the person who actually sends the email—only to the main member—making it nearly impossible to resolve queries efficiently.

KeyHealth also advertises SmartBaby benefits when you register a pregnancy, but accessing those benefits has been nearly impossible in practice. The process feels unnecessarily complicated and slow, with very little helpful guidance.

Overall, the service has been disappointing, and the constant delays and lack of proper communication have caused a great deal of unnecessary stress.