BS
Beanche S

1 reviews | Active since Jul 2021

22 Jul 2021, 11:13

12 month waiting period ??

Seeing all this negative reviews makes one nervous to intervene with a company so I divided to give my opinion and I just wanted to come and say thank you to keyhealth ?? after being honest about my pre existing conditions and a 12 month waiting period they Hassel free approved my conditions treatment and Auth for planned procedures as they said they would after waiting period is over. I do believe if you are (honest) with them and disclose everything to them that they need for your health as well they will cover you if they tell you they will. Every person has different needs and being honest and open about your specific medical requirements helps you and them build a good relationship and understanding between parties that can avoid unnecessary drama and bad reviews. Some patients also expect unreasonable demands from some schemes. Keyhealth Medical Aid thank you for your assistance and input into walking the necessary steps with us to ensure we have cover we do our part they will do their part too! A 5star rating thank you ??

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Replies (1)
Key Health Medical Aid
Key Health Medical Aid's reply22 Jul 2021, 11:59
Official
 
Dear Beanche Smit 

Thank you for taking the time to share your kind words and positive feedback. 

We work hard to meet and exceed our members’ expectations and your review confirms that we’re doing the smart thing by keeping it simple for you. 

Thank you, we appreciate it! 

Warm regards 

The KeyHealth team