1 reviews | Active since Apr 2015
MONEY DEBITED FROM MY ACCOUNT
I WENT TO KEY 2 DEBT FREEDOM TO REGISTER WITH THEM FOR FINANCIAL REHABILITATION, SPOKE TO A Lady CALLED MURIEL WE CAME TO AN AGREEMENT AND ALL WAS WELL, HOWEVER THE FOLLOWING DAY I CALLED THE MURIEL AND ASKED HER THAT THEY CANCEL MY APPLICATION, SHE THEN TOLD ME THAT SHE WILL CALL ME BACK. A WEEK BEFORE MY PAY DAY I GOT A CALL FROM THE VERY SAME COMPANY AND I INFORMED THE LADY THAT CALLED ME THAT I ASKED FOR THE REQUESTS TO BE CANCELED SHE THEN ASKED WHO I SPOKE TO AND I CONFIRMED AND SHE INFORMED ME THAT SHE WILL BE CALLING HER, THE CALL CENTRE NEVER CALLED ME BACK SO I ASSUMED THAT ALL WAS WELL. ON MY PAY DATE 2 DEBIT ORDERS FOR THE SUM PF 2590 WENT OFF MY ACCOUNT IN FORMS OF AEDO DEBIT A WAY THAT I CAN NOT REVERSE AT THE BRANCH, I CALLED THE COMPANY AND THEY WHERE ABLE TO REVERSE ONLY ONE OF THE DEBIT ORDERS I REQUESTED THAT THEY REVERSE THE OTHER HOWEVER WAS TOLD THAT MY APPLICATION IS STILL ACTIVE SO THEY CANNOT DO REVERSE IT. According to the CPA a customer may cancel a transaction origination from direct marketing without incurring any penalty within 5 days after delivering of goods or the conclusion of an agreement, in which I did however company have not returned my money.
