KEVRO - I can't place an order and I'm getting little assistance from staff.

I have always received good service from Kevro but I am absolutely frustrated. I know that COVID-19 has been hard on all of us but if you can't take the job, tell us. I have been trying to process an order since early October. I ordered a sample, I received 1 out of 3 items. I only received that one item because of Sharon's help. I was told to email Amand about the short shipped samples, no response. Now I'm trying to place the order, the website isn't working when I try to add the branding. No one answers the phone. Eventually I get through to someone that tells me to send the order via email to ***. No response, I call back and eventually get hold of Nkenge. She says I must send the order to her, still no response. She also told me to send the issue to web support for the site. I receive an update that someone will assist then there's no response. What is happening? Let me reiterate, tell us if you can't handle the work so we can go elsewhere instead of damaging your reputation like this.