Poor/Bad customer Service

Am having a bad experience with this institution, i an suppose to have taken a Bond cover with Nedgroup Life but instead i have to deal with this lot, i was told that the premium with go off the same time as the bond repayment and the policy is has been activated, so i responded to the email asking for the documentation of the activated policy and policy number and no response. The first repayment debited but no addition of the bond cover from and i call Ned group but nothing from their side. i was adviced to call this KEVEKO Investment, the phone either just ring and no one picks up and their line is so bad even when you are still waiting for the next available consultant you hardly hear the music as it is breaking and cracking. after a minutes of holding the call is cut-off and the machine will say goodbye and cut off. and beside don't even try to go to their website and click on contact us the no one will bother to even read you request and get back to you same as the Info email or the so called Easindiran Naicker who is suppose to be the Mortgage Protection Specialist