EK
Estelle K

1 reviews | Active since Jun 2017

29 May 2019, 11:52

Ketoviante free order

My experience with the above company was disastrous to say the least. I was prompted by a free gift of 30 tablets free and because the word Keto is on everybodies lips, I requested my free gift. Just after I accepted the offer, I had to pay for the transport/courier fee which was acceptable. The terms and conditions stipulated that you need to cancel your order within 30 days otherwise you will be billed for the next months supply. I accepted the offer on 30 March and was billed on 15 April with R1450. At the time I haven't even received my free gift and contacted my bankers to prevent the amount from going through. They were unable and I had to provide all kind of proof. I also forwarded an email to Keto Customer Service and was told that no further debits would go through. I refused to pay for debit of R1450 as I did not sign up for this and cancelled within the agreed period of time. I then was debited on the 26th and 29th of April with two further amounts of R1432 and R1535 respectively. Three debits and no products received which is completely *********. I have been in constant contact with my bankers and their dispute department in order not to be held liable for these amounts. Once the bank and disputes were satisfied with my proof of communication between Keto Customer Service and myself, the last two amounts were reversed. Then on Saturday, 25 May, I was debited once again with an amount of R1516 under a different name of skinenvycs.com. I appears to be the same company and I had to put a hold on my Credit Card just to stop these companies from putting debits through on my account. I have since, collected my free sample which I was told I can keep but another slip is waiting at the post office which I will not collect the goods as I am NOT prepared to pay such a huge amount as a pensioner for 1 months supply of tablets. Please take note when accepting these free offers on the internet. It appears to be local but when you order, it gets forwarded from the United States via Hong Kong or Singapor which then amounts to a huge amount. On top of that, you still need to pay for import/export duty at the post office when collecting the product. As at today, my problem still hasn't been resolved and I am thinking of cancelling my Credit Card.

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