No customer service and False claims - Beware

This company in South Africa represents Beaulifeinfo.com and Fitnesspreinfo.com (both based in the UK). They advertise on the internet and Pinterest their product. I came across them on Pinterest where I signed up for a free 30 trial on their product, and I only had to pay R70 delivery. However, within seconds they deducted for two companies (based in the UK) Beaulifeinfo.com R1 498.56 recurring and Fitnesspreinfo.com R1902.48 recurring without going through a checkout cart and confirmation. When I immediately approached this company for a refund, they told me that they would cancel my future payments, but they cannot do online refunds. They also promised to phone me but after numerous emails and 10 days later they still haven’t contacted me nor have I received any products. THEIR WEBSITE PROMISES A 30 DAY REFUND! I have all the emails to prove that they do not give refunds.