DC
Delmaine C

1 reviews | Active since Dec 2013

13 Apr 2016, 19:02

Service Types

As a follow up and for the sake of clarification, I would like to point out that Cassandra of Kessler Motors has contacted us.<br> The confusion about the booking came about when the original booking was perceived to be for standard 4cyl car, while our vehicle is 3Ltr Diesel Nissan Hard Body bakkie.<br> The \Big Daddy's Deal\" we took did not cover our vehicle, and this oversight (the different vehicle types) was the major contributor to the confusion which led to our vehicle not being service on the specific day.<br> Whilst there was communication between ourselves and Kessler Motors prior to taking our vehicle for the service and the issue of additional costs was discussed (and agreed upon) there was still a communication problem in that the information we Emailed and later sms'ed (about our vehicle) did not reach Kessler Motors.<br> <br> It is important to note that at no time did anyone at the Wynberg branch refuse or deny us a service, nor was there any problem with conduct from Cassandra or Fran?ois or the other gentleman who was present.<br> Kessler Motors explained the basic difference between the service of the vehicle types and we agreed to reschedule. <br> Service scheduled 14/04/16.<br> "

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