Re: Bad Service and lies, Arrogant management, *******

<p>Just to bring clarity to the complaint laid by Mrs davies with regards to the starter complaint. Her vehicle was towed into our workshop as it was not able to start. Since her vehicle is automatic, there was no way to push start it so we were unable to test drive. We called Mrs Davies and quoted her to repair the starter to which she approved. After repairing the starter and servicing the vehicle, she collected the vehicle and drove away. She then returned the following with complaints that her gearbox was giving trouble. At this point I questioned her on the history of the vehicel and to how long she had been driving it. She told me she had just bought this vehicle privately. I then explained to her she had bought a problem vehicle and if she gave me the persons details from which she bought the vehicle i would try contact them to ask what was done to the vehicle. After several attempts to contact this person with joy i took a deeper look at the issue with the gearbox and found that it had been repaired prior to her purchasing this vehicle and according to her was still under warranty by the private individual who repaired this gearbox. I then advised her i cannot strip the entire box as i was not the person who assembled it. I understand her frustrations whole heartedly as i deal with many people who find themselves stuck in simi**** situations, the only thing i dont find fair is the fact that kessel motors is recieving the blame yet no comment has been made about the person who sold her the vehicle. Kessel motors went out of thier way to help Mrs Davies With her recently bought vehicle but due to the nature of the problems that the vehicle was sold to her with we were unable to assist her with the gearbox matter and did explain she would have to address the issue with the person who sold her the vehicle.</p>