Disappointing Customer Service & Unfulfilled Promises

A refund was promised by Danny on 08.03.2018 upon providing the invoices they required. These were submitted on 05.05 & 08.05.2018 and on 16.05.2018 Frans confirmed the refund was being processed by their head office.

NIL reimbur*****t have been received to date!

I have contacted Danny and Frans several times thereafter, then numerous excuses & postponement followed: 'Friday', became 'next week', became 'month end', 'head office/accounts being in JHB', 'staff in JHB lost the documentation', etc.

I also requested Frans to forward me copies of the correspondence & follow-ups sent to their head office, etc, but all in fain.

On the 12th last week I requested Frans to supply me with the necessary within three business days, failing which I will be reporting the matter to the media.

Again NIL response to date, hence my review as above.