BAD SERVICES,UNORGANISED

I called the branch on Thursday 7th April 2016 to book for an appointment for a Major service on a Daddy Deal voucher that I bought online Thursday 7th April, I spoke to Sandra and she said booking must be made a day in advance and that my voucher didn't fall under the category as its a bakkie, which I fully understood. she then said I can still use the voucher and pay the difference, which I accepted and I told her I will email her the engine number as she said she needed that to determine what the balance would be on the type of vehicle. I emailed her twice mail failure, I called her back immediately and asked to verify their email as the mail is returned, she said to me there emails are \off\" that's when I requested a Cell phone number to sms her the details so I can get the quote. She said yes all's in order the vehicle must be at the shop before 7am this morning 8th April 2016.<br> <br> Then this morning my vehicle was took in and no booking was made for this vehicle, the proof of payment and the voucher number was presented and no service was given as she claims no booking was made and don't remember the phone call neither. I have sms on phone, wasted a full day since 6am."