AF
Anna F
1 reviews | Active since Jul 2016
22 Nov 2021, 20:22
Kerrs Funeral Directors have no care for their clients
Having paid for Kerrs Funeral Policy, since early 2015, I have sent many emails requesting details of our policy & asking for confirmation that I am also covered along with my husband, no replies have been received. Now, I need their service & have no way of contacting them. I see comments about this company & that they never reply.
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Anna F's updateReviewer Update
25 Nov 2021, 12:02Subsequent to my posting the above review, I eventually managed to speak with Mr Andre Kerr, who has been busy sorting out & identifying the communications problems between us. These have been mainly due to the KZN Office closing resulting in confusion between Kerr's Funeral Service & Nuera Fund Administrators. Andre has personally assured me that our Policy is now in order & on Track. Thank you Andre Kerr, director.
AF
Anna F's update25 Nov 2021, 12:02
Reviewer Update
Subsequent to my posting the above review, I eventually managed to speak with Mr Andre Kerr, who has been busy sorting out & identifying the communications problems between us. These have been mainly due to the KZN Office closing resulting in confusion between Kerr's Funeral Service & Nuera Fund Administrators. Andre has personally assured me that our Policy is now in order & on Track. Thank you Andre Kerr, director.