WAITING....WAITING... AND MORE WAITING...

Item: Kenya Airways
Rating: 1

over the December holidays (2016) we flew to London using Kenya Airways. Starting off, our flight was delayed by almost 3 hours, and nobody was able to tell us why. When we landed in heathrow airport we were told that our baggage will only arrive 2-3 days later. we went to their costumer help desk to ask what we are supposed to do in a foreign country without any clothes and the lady said that we must buy clothes, keep the slips and claim the money back. This, till date, has not happened. we incurred a loss of almost R2000 (or 120 pounds at that time), due to having to buy clothes which were not needed should Kenya Airways sufficiently shipped our baggage. I have sent numerous emails and called a couple of times with no response. on the way back there was children screaming on the filght. due to it being in the early morning hours we asked the attendand if the coulod ask the parents to quiet down the children but the attendant refused. we sat at the back of the flight and courldn't sleep on the flight at all due to the ATTENDANTS being to noisy and having, what seemed to be, a party. during our trip we flew on 4 seperate planes. on Not one single trip we had the pleasure of our screen and remote working at the same time. sitting for 16 hours without either one gets really annoying. I guess that is what you get for trying to save moeny and fly cheap. I would never use this airline again. the best part about complaining here is that I know nothing is going to come off this, but the amount of bad reviews should tell everybody to stay away. wish I havd done some proper research before I booked my tickets.

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