The most useless customer relations people!

In July 2022, I made the biggest mistake of flying from Heathrow with Kenyan Airways. Not only were we stranded in the airport overnight, turning a 2-day travel into 3-days, with no explanations, I have been liaising with the customer relations department regarding a statutory fine to be paid to all customers who were impacted. Since August to date, no payment has been made. I have asked for the matter to be escalated however Evaline Nyambati doesn’t seem to think that this matter warrants any further or urgent attention. My first Kenyan experience, and certainly my last - Pride of Africa?? Alright then…