AA
Ayesha A

1 reviews | Active since Nov 2024

27 Nov 2024, 14:57

Terrible inadequate unsatisfactory

Unprofessional and so unhelpful. We were scheduled to depart south africa (johannesburg) on 2 May for our honeymoon at 12.10pm. We were notified at 5am (7 hours before we were due to depart ) that out flight was canceled and we were moved to the 1am flight on 3 May (13 hours later). We lost our domestic flight from durban to johannesburg and had to rebook a later flight at an additional cost of R1900. Once we arrived at Johannesburg international Airport, we realized that our 1am flight to Nairobi (Kenya airways) was further delayed an additional hour to 2.10am. This resulted in us landing in Nairobi at 7:25 am and missing our connecting flight to Zanzibar with Kenya airways which departed on 3 may at 8am. Kenya airways was very unhelpful to our dilemma despite the fact that we only missed our flight due to multiple delays on their side. we were accompanied by at least 30 other passengers from Johannesburg who experienced this inadequate planning on their part. Moving further on we were then rescheduled to a 6.30pm flight from Nairobi to zanzibar... Causing us to sit at the airport and wait for nearly 12 hours but our terrible experience doesn't end there... At 5.30pm were notified that this flight was now canceled! We were then told that we would be issued tickets for an 8pm flight (3 may) with precision airlines which did not happen... Later that evening new tickets were issued on a 1am flight from Nairobi to zanzibar on 4 May!!! To summarize an 8 hour flight took us a whopping 40 Hours!!! No reimbur*****t or apologies of any kind were made. Would never fly this airline again

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