Stop victimizing innocent travellers by *****ing from us!!!!

Subject: Complaint letter!!!

I'd like to express just how disappointed I am From your unsatisfactory level of service in the baggage department. I really expected much more from a Pretigous and repuated company of your standard. Unfortunately I can't help but submit this complaint letter Hoping for an adequate resolution.

I was traveling on flight number (KQ489)from DAR to JNB on the 22 Mar 2020. On my final destination I found that my bag had been tempered with, my privacy violated and my belongings ******. I'm deeply saddened by this.

Because the item that was ****** ( Sigma lense (100-400) contributes such a GREAT factor into my business as I'm self employed. I absolutely can't believe the level of dishonesty and theft show cased in your Organization. When I asked to be assisted by the JNB staff to help with the matter they said that they can only compensate for the weight difference. Exactly how is that fair ??? Also to my surprise came a revelation which should've been addressed from the initial Check in at DAR. During the check in your agent didn't ask me general questions. Like are there any Electronics in your bags?? According to the JNB staff I should'nt have checked my equipment in. On the other hand the check in agent assured me that it was fine and safe to have those checked in.

And I let my guard down because I was flying business class so I thought that extra precaution will be taken and the lady reassured me that I'm in good hands Little did I know. That I'm in for a big surprise.

I hope you see the broken telephone within your organization. Your service should be effortless from one country to the next. However I find that there's misinformation and misconduct.

Part of your Compnay values is " To offer a standard of service that seeks to enhance guest experience".

Now exactly how is my experience enhanced??? All I see is dishonesty, theft and misinformation from your very own employees. Your employees give out wrong information so that we trust in your company's service and then they victimize us. Now that is totally unacceptable and somebody needs to be held reliable.

Meditate on your company Values.

I hope you agree with me that this is totally unacceptable under any circumstances. I trust that you will deal with this issue ASAP. I demand a full compensation or a replacement of my belongings!!!! I also hope that you will take the necessary precautions to prevent such incidents from occurring in the future.

Shadrack Chizi