Stay away from Kenya Airways by all means if you can!

Try avoid Kenya Airways if you can, they are real ******! We lost our flight beginning of December already due to a strike and app**** for a refund straight away. A very helpful lady in their offices in Uganda helped me to reinstate at least my return flight, as the return leg would have been cancelled as well. We are waiting for a refund now for over 4 weeks, they keep on promising and a week ago the asked me for details of the flight disruption again, after I had filled in the refund application form already 4 weeks ago. They are trying to avoid paying he refund by all means, now by just keeping quiet. What a shameful behaviour for an airline! but Kenya Airways seems to be not ashamed of anything anymore. We now have resorted to inform IATA about this ******** behaviour and awaiting feedback how we can force them to pay the due refund. Bottom Line: Stay away from the ****** of Kenya Airways if you can! Fortunately there are so many more alternatives.