Shocking - do not fly with Kenya Airlines

<p>We had the misfortune of experiencing 'the pride of Africa' on our honeymoon to Vietnam in April 2017.</p> <p>Our negative and unpleasant experience with this airline culminated in the loss of my wife's luggage upon arrival in Johannesburg. After numerous phone calls and emails, absolutely nothing was done to locate this luggage and eventually the airline merely admitted that it was untraceable. None of our calls were ever returned, we received differing stories of the bag not being loaded first in Hanoi and then in Nairobi. It became quite obvious from the outset that the airline did not care about this problem and could not be bothered to help us.</p> <p>The flight experience was unprofessional, tardy, and disrespectful towards the passengers. Traveling between Hanoi and Nairobi felt like the passengers were alone on the flight and when the air hostess staff were visible, they were sullen, impatient and obviously cared very little for the wellbeing and comfort of the passengers on board. Upon boarding the flight in Hanoi, we were not greeted by a single staff member. Passengers were sleeping in incorrect seats and no air hostess could be found to assist us. Food was served with an air of contempt and annoyance. The hot breakfast consisted of a stale croissant and fruit. Drinks were served once on the flight. Trays took more than an hour to be cleared. An all round ghastly experience hopefully not to ever be repeated.</p> <p>We arrived home from an amazing honeymoon with a bitter taste in our mouths and one less bag.... Stay away - not worth the lower cost at all!!!!</p>