Poor service on Precision and Kenya Airways

Precision and Kenya Airways handling of delays and missed connections is very poor! Precision delayed by two hours Kilimanjaro causing a missed connection from Nairobi to Johannesburg. Apparently this is a common occurrence, The precision representative falsely reassured us that we would connect and that Kenya Airways would wait. It did not end We spent hours waiting for assistance in Nairobi and were finally taken to a hotel at 1 am after arriving at 9:30 pm. The hotel were not prepared and started cooking dinner at 1 am. KQ refused to put us on the midday flight and said we had to take the 7 am flight, meaning that we could only sleep for one hour, we returned to the airport and waited again from 4:00 a.m , and finally, after a 30 minute delay again left at 8 am to Johannesburg. No refreshment was offered, not even water, very poor service indeed.