Poor claims service

After travelling from Dubai (UAE) to Cape Town (RSA) I discovered my luggage was ****** and my bag was ripped open. I submitted my claim at the Airport immediately and I got in contact with Kenya Airways claims department soon after. The claims department asked me to provide proof of the items that was ****** which I provided as I bought most of the items online with my credit card before my trip. They informed me that they won't be able to reimburse me for those items as I do not have a cash slip. But you do not receive a cash slip for items bought online, only proof of purchase. They did however said they will reimburse me for my suitcase that was damaged. I submitted all the paperwork in March 2020 that was requested and a couple of months later, I'm still waiting for payments from them. Kenya Airways claims assistant Rebecca Ochieng doesn't seem to be bothered that my payment has not been made and I'm starting to believe that I will receive no refund for the R12 000 damages I suffered by using their Airline. This was the first and most probably the last time I'll use them.