Pathetic punctuality and even worse customer service

I recently had an extremely dissatisfactory experience with Kenya Airways due to the flight delays that caused major inconvenience to me. Kenya Airways has no respect for their passengers time. All flights tend to be 2 hours delayed. Once passengers are all on board there’s a further 30 minutes delay. Disembarking Kenya airways takes longer than any flight I’ve being on. Expect a much longer than expected travel time when flying with Kenya airways Very disappointing and frustrating. To add to the frustration Kenya Airways staff tend to ignore passengers and are extremely unhelpful and unapologetic for their poor service delivery. If you value your time do NOT fly with Kenya Airways.

( My personal experience: I was supposed to leave Dubai at 2 am and be in Nairobi around half 7 am. I then had a connecting flight from Nairobi to Johannesburg at 8am. Thus I would have reached Johannesburg around 12:30 pm.

However I only reached Johannesburg at 8:30pm I left Dubai at 4am Due to the delay I missed my 8 am flight to Johannesburg and had to get on the 1pm flight. The 1pm flight was delayed by 5hrs . This flight was overbooked and as a result seats were double booked and relatives of mine were bumped of the flight and had to wait an additional 5 hours at the airport thus only landing in SA at 1:30 am , 13 hours later than expected arrival time )

In summary Kenya Airlines is PATHETIC when it comes to punctuality.